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Language Skills

SQL
Microsoft Office Suite
HTML
Arena
R

Main

Danielle Kwok

I am a BBA Honours graduate with an Operations Management and Management Information Systems background. I have gained experience working with programming, scripting and database management languages, as well as simulation modelling software. I created this data driven resume based on code provided from Nick Strayer with the use of spreadsheet programs, R, HTML and CSS.

I am currently searching for a position that allows me to leverage data for business value and redesign processes to create efficiencies in a fast-paced environment.

Education

Bachelor of Business Administration (Honours)

Beedie School of Business

Simon Fraser University

Apr 2020 - Sep 2014

  • Management Information Systems and Operations Management
  • Focusing in Business Analytics and Decision Making

Study Exchange

Yonsei School of Business, Yonsei University

South Korea

Jun 2019 - Feb 2019


Professional Experience






I have worked in a variety of positions where I have developed strong communication skills as well as an ability to analyze trends and present actionable, data-driven insights.

Business Operations Analyst (Co-op)

FinTech startup which designs, builds and maintains connections between banks and ERPs through APIs

FISPAN

Dec 2019 - Aug 2019

  • Created analytics dashboard pilot on Amazon Web Services (AWS) using PostgreSQL by understanding reporting needs, collecting requirements and designing database for the department to automate reporting and promote data driven decision making
  • Managed agile development of a new product offering by liaising with internal business and development teams and external end-users
  • Analyzed key partnerships to identify bottlenecks and propose scalable internal processes through process redesign and automation to create efficiencies
  • Created company policies to achieve compliance with SOC 2 Type 2 and ISO 27002
  • Resolved end user technical issues regarding ERPs and products with problem solving skills

Audit & Accounting Associate (Co-op)

The fifth largest professional services network globally

BDO Canada LLP

May 2018 - Jan
2018

  • Used Excel and IDEA to analyze raw financial data and ensure data integrity
  • Worked with teams to complete the year end audits of public and private clients during busy season
  • Independently carried out compilation engagements to prepare client financial statements

Teaching Assistant

For Business Technology Management, Financial Accounting & Project Management classes over 6 semesters

Simon Fraser University

Apr 2020 - Sep 2016

  • Teach students various technical and non-technical skills, such as features of Microsoft Office applications (Word, Excel, PowerPoint, Access and Visio) and presentation skills
  • Provide constructive feedback on written assignments and presentations for over 350 students

Member Services Associate

Plan administrator for student extended health and dental benefits

Studentcare/ASEQ

Feb 2019 - Sep 2018

  • Used Sage Customer Relationship Management (CRM) system to document student issues and resolutions
  • Liaised with the insurance company and internal staff to resolve complex cases

Research Assistant - ICT Standard Setting

Study investigating relationship of the time to patent pool formation and the heterogeneity of firms in Information and Communications Technology (ICT)

Simon Fraser University

Dec 2018 - Sep 2017

  • Utilized Stata to support analysis and decision making by identifying, analyzing and effectively reporting relevant information

Volunteer Experience

I am passionate about volunteering for projects which help students in my community through peer-to-peer mentorship.

Project Manager

Organized and executed events that fundraise for the Canadian Cancer Society

25toLife

Dec 2017 - Sep 2017

Director of Volunteer Management

Four-day event to help transition first-year students to university

SFU BASS - FROSH

Oct
2017 - Apr
2017



Internal Manager → Project Manager

Non-profit student club using entrepreneurship for community initiatives

Enactus SFU - Media Minds Program

Jun 2017 - Jun
2015

Mentor

One-on-one student mentorship program for first-year students

SFU BASS - Business Mentorship Program

Jan
2018 - Jul
2017




Interests

Dance

Competitively danced in styles including ballet, tap, jazz and acrobatics for over 10 years

N/A

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Yoga

Join hot yoga flow, modo and fitness classes

N/A

N/A

Cooking

Experimenting with new recipes and cooking tools

N/A

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